At PrintYourMemories, customer satisfaction is our top priority. Due to the personalized nature of our products, we strive to ensure every order meets your expectations. Below are the guidelines for our refund and return policy.

1. General Policy

All sales are final for personalized products, as each item is custom-made based on your submitted content. Refunds and returns are only granted under specific conditions outlined below.

2. Eligibility for Refund or Return

You may request a refund or return if:

• The product is defective or damaged upon delivery.

• There is a production error (e.g., incorrect personalization, wrong product sent).

We cannot provide refunds or returns for:

• Customer errors in uploaded photos or text (e.g., low-quality images, spelling mistakes).

• Changes requested after the order has been processed or shipped.

• General dissatisfaction unrelated to product defects or errors.

3. Reporting an Issue

To report an issue with your order:

• Contact us at bhaticentre@gmail.com within 7 days of receiving your product.

• Provide a detailed description of the issue along with photographic evidence.

4. Resolution Process

Once we receive your claim:

• We will review the provided information within 3-5 business days.

• If your claim is approved, we will offer one of the following resolutions:

  • Replacement of the defective or incorrect product

  • Refund to your original payment method

5. Return Instructions

If a return is required:

• We will provide return shipping instructions.

• Returned items must be unused and in their original packaging.

• You are responsible for return shipping costs unless otherwise specified.

6. Refund Timeline

Refunds will be processed within 7-10 business days after the approval of your claim. Depending on your payment method, it may take additional time for the refunded amount to reflect in your account.

7. Exceptions

• Non-personalized products (if applicable) may be eligible for returns or exchanges under standard return policies. Contact us for more details.

• Bulk or wholesale orders may have specific terms. Please refer to your agreement or contact us for assistance.

8. Contact Us

For questions or assistance with refunds and returns, please reach out:

• Email: bhaticentre@gmail.com

• Phone: 9990811319

Thank you for choosing PrintYourMemories. We appreciate your understanding of our policies and are here to help ensure a positive experience.